FAQ

Frequently Asked Questions

Orders & Shipping

How long does shipping take?
Orders are processed within 1–3 business days. Delivery within the US usually takes 3–7 business days after processing.

Do you offer free shipping?
Yes, all US orders over $35 ship free.

How can I track my order?
Once your order ships, you'll receive an email with your tracking number and link.

Do you ship internationally?
We currently ship within the United States only.

Returns & Refunds

What is your return policy?
You can return unopened, unused items within 30 days of delivery. See our Returns & Refunds page for full details.

My item arrived damaged. What should I do?
Contact us within 7 days of delivery with a photo of the item and we'll send a replacement or refund at no cost to you.

Products

Which products are right for my skin type?
Each product page lists its key ingredients and the skin types it suits. If you're unsure, contact us and we'll help you choose.

Should I patch test new products?
Yes. We recommend testing any new product on a small area of skin for 24 hours before full use, especially if you have sensitive skin.

Can I use these products if I'm pregnant or have a skin condition?
Please check with your doctor or dermatologist before starting any new skincare product.